Dynamic Customer Strategy: Today's CRM - Paperback

by John F. Jr. Tanner (Author)

Marketers, merchandisers, and sales executives alike are struggling with Big Data - the data streaming at increasing speeds from myriad channels and options for communicating with customers. The tools are likely to continue to multiply, paralyzing many executives with simply too many choices. Using data from a four-year study, this book provides a process for rigorous decision making, eliminating the paralysis and optimizing decision making for marketing performance. This book is intended for a broad audience including students and professors in graduate business schools, and practicing business executives. The goal is to inform marketing practice and help current and future business leaders navigate through the competitive storms unleashed by technological change.

Author Biography

John F. (Jeff) Tanner Jr. is Professor of Marketing at Baylor University's Hankamer School of Business and an active consultant in the areas of marketing strategy and customer relationship management. He has published over 70 articles in the leading marketing journals, as well as 13 other books. Dr. Tanner's experience includes working with start-ups, both in the profit and nonprofit sectors, as well as clients that include Cabela's, Gallery Furniture, Teradata, NewLeads, Korcett, G2c, and a number of small, but fast-growing, companies.