Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families - Paperback
$24.95
Skip to product information
Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families - Paperback
Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families - Paperback
$24.95
by Alan Wolfelt (Author)
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
Author Biography
Alan D. Wolfelt, PhD, serves as the director of the Center for Loss and Life Transition. He writes the "Children and Grief" column for Bereavement Magazine and has appeared on The Oprah Winfrey Show, Larry King Live, and Today. He is the author of Healing a Teen's Grieving Heart, Healing Your Grieving Heart, and Understanding Your Grief. He lives in Fort Collins, Colorado.
Number of Pages: 233
Dimensions: 0.7 x 8.9 x 5.9 IN
Publication Date: April 01, 2005
Details
This product is crafted with quality materials to ensure durability and performance. Designed with your convenience in mind, it seamlessly fits into your everyday life.
Shipping & Returns
We strive to process and ship all orders in a timely manner, working diligently to ensure that your items are on their way to you as soon as possible.
We are committed to ensuring a positive shopping experience for all our customers. If for any reason you wish to return an item, we invite you to reach out to our team for assistance, and we will evaluate every return request with care and consideration.
