The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer - Paperback

by Edward E. Scannell (Author), Colleen Rickenbacher (Author)

More than 700,000 books sold in the Big Book series!Always say and do the right thing at the right time!Developing the necessary skills critical to teamwork and company success--taught in a fun group format

Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.

These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success.

The Big Book of People Skills Games helps you:

• Improve internal and external communication
• Promote group thinking on potential problems facing the company
• Build stronger relationships with coworkers and clients
• Teach your team about proper work procedures

This is the complete reference for enhancing interpersonal skills--both personally and professionally--from the trusted Big Book series.

Author Biography

Edward E. Scannell is a past president of the American Society for Training and Development, Meeting Professionals International, and the National Speaker's Association and is currently serving on the CIC (Convention Industry Council) and CMP (Certified Meeting Professionals) board of directors.

Colleen Rickenbacher has more than 35 years' experience consulting, training, and writing on business etiquette, protocol, and communication.