The Customer Service Your Customers Expect: Stories About Customer Service - Paperback
$11.86
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The Customer Service Your Customers Expect: Stories About Customer Service - Paperback
$11.86
by Brenda Robinson (Author), Harley Robinson (Author)
Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.
Number of Pages: 60
Dimensions: 0.12 x 8.5 x 5.5 IN
Publication Date: January 09, 2020
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